I had broken the screen on my work phone shortly after getting it, I called Carissa and she was able to help me right away – I live out of the area, but she saved the piece I needed for the next day. She was very friendly and very helpful. My phone was fixed within a two hour window, and I was on my way. I also bought a case for the phone, and she was very helpful and knowledgeable about protecting my phone from any further damage. I would recommend this store to anyone who has a problem with their phone!